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Deciphering the impact of responsiveness on customer satisfaction, cross-buying behaviour, revisit intention and referral behaviour

Sharma, Deepika; Paul, Justin; Dhir, Sanjay; Taggar, Rashi - In: Asia Pacific Journal of Marketing and Logistics 34 (2021) 10, pp. 2052-2072

Purpose: The ease and convenience of online shopping are shifting the customers to e-tailers. This has prompted offline retailers to re-examine behavioural patterns along with a reconfiguration for a responsive retail model. The paper investigates the influence of responsiveness on customer...

Persistent link: https://www.econbiz.de/10012811054

Use of microblogging platform for digital communication in politics

Paul, Justin; Parameswar, Nakul; Sindhani, Mohit; Dhir, … - In: Journal of business research : JBR 127 (2021), pp. 322-331

Persistent link: https://www.econbiz.de/10012494405

Innovation implementation in Asia-Pacific countries : a review and research agenda

Shiwangi Singh; Paul, Justin; Dhir, Sanjay - In: Asia Pacific business review 27 (2021) 2, pp. 180-208

Persistent link: https://www.econbiz.de/10012515102

Globalization, deglobalization, and new paradigms in business

Paul, Justin (ed.); Dhir, Sanjay (ed.) - 2021

Chapter 1: Deglobalization: Review and Research Future Agenda using PAMO Framework -- Chapter 2: Developing A Hierarchical Model Among Factors Influencing Deglobalization Thinking in COVID -19 Era -- Chapter 3: Global Sourcing in Times of Covid-19 -- Chapter 4: The Nexus Between Trade Openness...