We address an Electric Vehicle Routing Problem with Time Windows (E-VRPTW) considering several real-like factors in the energy consumption model, e.g., the payload and the vehicle speed. We model E-VRPTW as a Mixed Integer Linear Program (MILP) where the speeds of vehicles are continuous...

This book explores all aspects of the sharing economy, pursuing a multidisciplinary approach encompassing Service Design, Spatial Design, Sociology, Economics, Law, and Transport and Operations Research. The book develops a unified vision of sharing services, and pinpoints the most important new...

Call centers are complex systems in which it is essential to optimize the trade-off between the service level provided to the customers and the cost for the personnel. In this paper we describe a quantitative approach to choose the most suitable contracts to hire the call center operators. The...