Purpose – The purpose of this paper is to formulate and discuss future research avenues for the marketing of tourism services. Design/methodology/approach – The approach taken in the paper is to review the relevant literature and focus on the key themes most important for future research on...

Purpose – The purpose of this editorial is to introduce the special issue on the relationship of performance management to sports teams. Design/methodology/approach – The paper explains the importance of performance management to sports teams and justifies the need for the special issue....

Purpose: Using the millennial cohort the purpose of this paper is to assess differences in shopping mall behaviour between three intra-cohorts groups: adolescents (13–17), emerging adults (18–23) and young adults (24–30+). Design/methodology/approach: Using a self-administered...

Purpose: This paper aims to determine the dimensions of service quality of advertising agencies and their effects on relationship quality between an advertising agency and their clients through the social and economic exchange. Design/methodology/approach: The intention was to target firms...

Purpose: This paper aims to investigate the emerging relevance of gratitude within a contracted, long-term business-to-business context. Specifically, the authors examine the relationships between personality, gratitude and performance in franchisor–franchisee relationships....

Purpose: Drawing on an outside-in marketing perspective, this paper aims to outline the development, implementation, evaluation and reflection of a real-world entrepreneurship education (EE) intervention with cognitive, affective and ultimately behavioural objectives....

Purpose: The purpose of this paper is to understand the relationship between customer participation, co-created value and customer engagement as well as customer motivation involved in this process. Design/methodology/approach: Respondents were randomly exposed to one of the six types of social...

Purpose: The purpose of this paper is to examine online purchase behaviours amongst young consumers in Australia and the USA. It also aims to develop and test a theoretical framework of young consumers’ online purchase behaviour. Design/methodology/approach: Data were collected through online...