The ability to redefine inter-firm relationships and processes, internet-enabled and other Business to Business (B2B) mechanisms facilitate the integration and management of inter- or intra-organisational business processes that produce value for customers. B2B e-commerce in supply chain...

In the digital age, buyers rely heavily on online review information. Our paper studies buyers' strategic behaviors when leaving reviews in a business-to-business (B2B) context. In particular, we explore whether they are less likely to write a review when a supplier's transaction volume...

This article provides a thorough analysis of the use of online arbitration in online disputes. It first defines online arbitration and provides a categorization of its different kinds. It then establishes which category of online arbitration is more suitable for e-commerce disputes considering...

This paper proposes that the lack of a theoretical framework able to address policy issues on the firm as well as the industry level in an integrated manner contributes to a failure of developing effective e-commerce policies. Specifically, theoretical approaches fall into the two broad...

Under the Chinese Government’s “Internet plus” – a quinquennial plan to encompass big data, cloud computing, and the Internet of Things (IoT) with a broad range of industries, electronic commerce platforms segmenting the B2B market jumped on the occasion to facilitate user firms’...