Aguilar-Rojas, Oscar; Fandos-Herrera, Carmina; … - In: International Journal of Contemporary Hospitality Management 27 (2015) 2, pp. 214-235
interpersonal justice, the role played by past encounters and the influence of consumer gender in a hotel recovery process. Design … prior experience and gender exert in the context of the hospitality industry. The study provides empirical evidence that, in …), one cognitive (knowledge as a result of prior experience) and one socio-demographic (gender, important because of the …