Jääskeläinen, Aki; Laihonen, Harri; Lönnqvist, Antti; … - In: Measuring Business Excellence 16 (2012) 1, pp. 43-52
Purpose – The purpose of this paper is to investigate the contingency factors affecting performance measurement in the service context. The paper aims to review the literature on performance measurement and synthesize it to a framework that creates a basis for analyzing measurement practices...