Heiss, Florian; Ornaghi, Carmine; Tonin, Mirco - 2021
savings they would obtain if they were to switch water tariff. Our empirical framework separates two sources of inertia … opportunity they are offered and that, conditional on paying attention, median switching costs are £89. A model where all … customers are assumed to pay attention instead delivers implausibly high switching costs, with a median of £482. Looking at the …