In Italy, as in several other countries, the current crisis and subsequent austerity programs are challenging the service quality improvement process within public administrations. Local governments are particularly severely affected by financial constraints due to a significant reduction of...

Achieving fundamental management in public organizations involved in the public office holders and posts of leadership and execution in this area adds responsibility in managing all types of resources available to the public sector, namely human resources, information, material and financial....

The present research work, based on some of the components of the Common Assessment Framework, sets to analyse the influence held by leadership in specific factors that constitute the organisational climate, and also the impact that these factors have on the quality of municipal public services....

New Public Management has emerged as a reaction to the traditional model of public administration, a bureaucratic, hierarchical, rigid, inefficient model, which led to the distancing of government from citizens. Public organizations which were organized by the traditional, bureaucratic model...

Organizational management, systemic approach, is known more as a system Management, that set of factors such as organizational, methodological information, decisions and relationships between them, as outlined, that will achieve objectives. Fundamental objective of management in public...