Mohammed Salah Hassan; Raja Noriza Raja Ariffin; Norma … - In: Administrative Sciences : open access journal 11 (2021) 3, pp. 1-14
This study aims to provide a deeper understanding of the relationship between the discretion of street …-level bureaucrats and their willingness to implement as well as between discretion and client meaningfulness by testing street …-level bureaucrat theory in a different context. The effect of discretion on willingness to implement and client meaningfulness may …