Purpose: The purpose of this paper is to examine the relationships of capacity/layout (CL), design (D), location, (L), hygiene (H), human resource management (HRM), food quality (FQ) and ambiance (A) in operations management strategies (OMS) and the direct and indirect effects of OMS on...

Purpose: The study uses VIseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR)-structural equation modeling (SEM) to construct benchmarks for service providers and evaluate a multimethodology practice in the Internet industry. Design/methodology/approach: The data were collected using a...

Artificial neural network models have been already used on many different fields successfully. However, many researches show that ANN models provide better optimum results than other competitive models in most of the researches. But does it provide optimum solutions in case ANN is proposed as...