Purpose Social question and answer (social Q&A) sites have become a popular tool for obtaining music information. The purpose of this paper is to investigate what users ask about, what experience the questions convey, and how users specify their questions. Design/methodology/approach A total of...

Purpose This study investigated information needs on COVID-19 by identifying topics discussed on social questions and answers (Q&A) about daily routines, problems, and health issues for survival. A layered model of contexts for everyday life information seeking (ELIS) was adapted for...

Purpose – The purpose of this paper is to examine the general public’s information needs concerning open source software (OSS) and OSS answerers’ motivations for sharing their knowledge of OSS in social Q&A. Design/methodology/approach – Two studies were carried out. In Study 1, a...

Purpose A large number of questions are posted on community question answering (CQA) websites every day. Providing a set of core questions will ease the question overload problem. These core questions should cover the main content of the original question set. There should be low redundancy...

Purpose Recently, with a high volume of users and user’s content in Community Question Answering (CQA) sites, the quality of answers provided by users has raised a big concern. Finding the expert users can be a method to address this problem, which aims to find the suitable users (answerers)...

Purpose In community question answering (CQA), people who answer questions assume readers have mastered the content in the answers. Nevertheless, some readers cannot understand all content. Thus, there is a need for further explanation of the concepts that appear in the answers. Moreover, the...

Purpose – The purpose of this paper is to investigate the ways in which effectiveness of answers in Yahoo! Answers, one of the largest community question answering sites (CQAs), is related to question types and answerer reputation. Effective answers are defined as those that are detailed,...