<em> Airport service quality and customer satisfaction: a methodology that supports the traditional one</em> (by Valerio Gatta). Objectives In this paper we consider the problem of service quality measurement. In marketing literature the study of service quality has focused on customer evaluation. Often,...

This article is concerned with the measurement of service quality. The main objective is to suggest an alternative criterion for service quality definition and measurement. After a brief description of the most traditional techniques and with the intent to overcome some critical factors...

The paper applies the choice model incorporating attribute cut-offs proposed by [Swait, J.D., 2001. A non-compensatory choice model incorporating attribute cutoffs. Transportation Research: Part B 35 (10), 903-928] to evaluate shippers' preferences for freight service attributes. A stated...

This paper reports the results of an adaptive conjoint analysis (ACA) experiment performed in two Italian regions that estimates logistics managers' preferences for freight service attributes. Two sets of estimates have been obtained: (a) the utilities associated to each attribute level for each...

We construct a political economy model to analyze the political acceptability of road pricing policies. We use a citizen-candidate framework with a population composed by three groups differing for their income level. We show that road pricing policies are never applied when there is no...

This paper investigates the issue of political feasibility of a road pricing policies (RPP). Referring to a literature developed in international trade theory (Fernandez and Rodrick, 1991), this paper presents a model regarding the role and relevance of individual specific uncertainty in...

There is growing evidence indicating that there can be significant differences between choices made by single individuals and those made by the same individuals when choosing collectively. This study investigates the dissimilarities between individual and joint decision making in the context of...