Papadopoulou, Zoe; Valsamidis, Stavros; Petasakis, Ioannis - In: The changing financial landscape : financial …, (pp. 219-235). 2021
Banking industry has undergone radical changes and improvements in the last few years because of digitalization, but there is little evidence for the borderline between online and offline banking regarding the customers. The habits of customers and the new competitive environment are forcing...