We propose and analyze a novel framework to understand the role of non-instrumental information sharing in service operations management, i.e., information shared by the firm not to affect consumers’ actions, but to better manage their experience in the firm’s process. To this end, we model...

Problem Definition and Academic/Practical Relevance: Organizations routinely introduce hitherto-unexplored interventions aimed at improving their supply chains. Consider a principal (e.g., a firm or a social planner) that implements a “seemingly-helpful” intervention, broadly interpreted as...

The goals of the Guaranteed Support Price (GSP) scheme, adopted by several developing countries to support their farmers and the underprivileged population, are threefold: (a) as a supply-side incentive, to ensure high output from the farmers, (b) as a demand-side provisioning tool, to subsidize...