Jiang, Yuanchun; Shang, Jennifer; Liu, Yezheng - In: International Journal of Production Economics 146 (2013) 2, pp. 634-645
Shipping-fee charges by online retailers have been known to impact customers' order incidence and cart size. While the importance of managing shipping fees is well documented, few studies have provided normative guidelines for e-tailers to determine optimal shipping-fee schedules. This paper...