Septianto, Felix; Northey, Gavin; Weaven, Scott - In: European Journal of Marketing 55 (2021) 11, pp. 2871-2893
Purpose: This paperaims to investigate a novel expectation by examining how framing a company as its constituent members (members frame) versus an organization (organization frame) can influence consumer evaluations of a product or service from this company. Design/methodology/approach: Four...