Chatbots are increasingly integrated into customer support systems due to recent developments in artificial intelligence. Chatbots can provide quick and tailored services to users, including employees and consumers. This paper presents a decision-making framework for chatbot selection in the...

Purpose The COVID-19 pandemic interrupts the supply chain of products around the world. The supply chains of beauty and personal care products in Bangladesh are also heavily interrupted during this pandemic. While these products are perceived as essential by mass people, retailers are struggling...

Purpose: The purpose of this paper is to investigate how buyer–supplier social capital may help mitigate operational supply risk (OSR) of small- and medium-sized enterprises (SMEs). It empirically examines a framework that posits the direct and mediated impacts of three dimensions of...

This paper reviews the extant literature relating to supply risk and its mitigation strategies in the context of SMEs. A systematic literature review approach using keyword search in the various academic databases was employed to capture, classify and summarise the main body of knowledge on...