Purpose: The purpose of this paper is to investigate the influence of social capital and relationship quality on key account management (KAM) effectiveness. Design/methodology/approach: Based on the literature, the authors designed a framework that links social capital, relationship quality and...

This study examines the influence of corporate social responsibility activities on customer satisfaction and loyalty in the Saudi banking sector. The quantitative method was adopted by conducting a web-based survey via e-mail and social media platforms. A convenience sample of 624 banking...

This study examines the influence of corporate social responsibility activities on customer satisfaction and loyalty in the Saudi banking sector. The quantitative method was adopted by conducting a web-based survey via e-mail and social media platforms. A convenience sample of 624 banking...

Several countries' economies have been disrupted by the sharing economy. Global champions like Airbnb and Uber use similar models and platforms across many countries. However, each country and its consumers have different characteristics including the language used. The text in the profile of...

Purpose: Unlike previous studies that examine the role of different entrepreneurial ecosystem factors in predicting entrepreneurial intentions. The purpose of this study is to explain the direct effects of entrepreneurial ecosystem factors effecting entrepreneurial intentions and...

Purpose: This study aims to investigate the influence of online opinion leadership and opinion seeking the intention to purchase and purchase behaviour of organic food in Saudi Arabia. Design/methodology/approach: This study used an online questionnaire as a method to collect data from...

Several countries’ economies have been disrupted by the sharing economy. Global champions like Airbnb and Uber use similar models and platforms across many countries. However, each country and its consumers have different characteristics including the language used. The text in the profile of...