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Job stressors and voluntary work behaviours : mediating effect of emotion and moderating roles of personality and emotional intelligence

Greenidge, Dion; Coyne, Iain - In: Human resource management journal 24 (2014) 4, pp. 479-495

Persistent link: https://www.econbiz.de/10011643071

Probabilistic inferences under emotional stress : how arousal affects decision processes

Wichary, Szymon; Mata, Rui; Rieskamp, Jörg - In: Journal of behavioral decision making 29 (2016) 5, pp. 525-538

Persistent link: https://www.econbiz.de/10011632085

An evaluation model for measuring the impact of omnichannel information processing on digital shopping decision

Kishor, Jugal; Bhardwaj, Saket Kumar; Sharma, Swati - In: International journal of procurement management 17 (2023) 2, pp. 255-276

Persistent link: https://www.econbiz.de/10014313642

Examination of factors affecting hotel employees' service orientation : an emotional labor perspective

Lee, JungHoon; Ok, Chihyung - In: Journal of hospitality & tourism research : JHTR ; the … 39 (2015) 4, pp. 437-468

Persistent link: https://www.econbiz.de/10011393179

The impact of emotional intelligence on job satisfaction moderated by the organizational learning capability among academicians in private higher education institutions in Egypt

El Badawy, Tarek A.; Sadek, Mariam B. - In: Journal of human resource management : HRM 18 (2015) 1, pp. 27-39

Persistent link: https://www.econbiz.de/10010515280

Employee emotional competence : construct conceptualization and validation of a customer-based measure

Delcourt, Cécile; Gremler, Dwayne D.; Riel, Allard C. … - In: Journal of service research : JSR 19 (2016) 1, pp. 72-87

Persistent link: https://www.econbiz.de/10011433201

The relationships between communication satisfaction, emotional intelligence and the GLOBE organizational culture dimensions of middle managers in Serbian organizations

Nikolić, Milan; Vukonjanski, Jelena; Nedeljković, Milena - In: Journal of East European management studies : JEEMS 19 (2014) 4, pp. 387-412

The focus of this paper is the relationship between internal communication satisfaction and emotional intelligence … between the emotional intelligence of middle managers and their communication satisfaction in Serbian organizations. We show … that some communication satisfaction dimensions strongly correlate with some emotional intelligence abilities of middle …

Persistent link: https://www.econbiz.de/10011298584

Sensitivity to marketing and the importance of emotional intelligence in small and medium-sized service firms

Suárez-Vázquez, Ana; Iglesias Argu͏̈elles, Víctor; … - In: Argumenta oeconomica (2014) 1, pp. 75-93

Persistent link: https://www.econbiz.de/10011333835

The impact of arts-based leadership development on leader mind-set : a field experiment

Garavan, Thomas N.; McGarry, Ann; Watson, Sandra; … - In: Advances in developing human resources : ADHR 17 (2015) 3, pp. 391-407

Persistent link: https://www.econbiz.de/10011337593

Influences of emotional intelligence on transformational leadership and leader-member exchange in Kuwait

Li, Jessica; Zahran, Mai - In: International journal of human resources development … 14 (2014) 1/3, pp. 74-96

Persistent link: https://www.econbiz.de/10011348636