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CRM and the bottom line : do all CRM dimensions affect firm performance?

Josiassen, Alexander; Assaf, A. Georges; Cvelbar, … - In: International journal of hospitality management 36 (2014), pp. 130-136

Persistent link: https://www.econbiz.de/10010239305

Business excellence influence for the improvement of hotel performance in Croatia

Žilić, Ivana - In: International journal of economics and business research 6 (2013) 3, pp. 357-366

Persistent link: https://www.econbiz.de/10010351106

A model that connects information technology and hotel performance

Melián-González, Santiago; Bulchand-Gidumal, Jacques - In: Tourism management : research, policies, practice 53 (2016), pp. 30-37

Persistent link: https://www.econbiz.de/10011439984

Business perfomance, investments and competitiveness of Istrian hotel industry

Pletikosa, Dijana - In: UTMS journal of economics / University of Tourism and … 6 (2015) 2, pp. 307-319

Istria is often mentioned as one of the most developed tourist regions of Croatia. In order to recognize its significance in the Croatian and international tourism markets this research compares performance of Istrian hoteliers with those of domestic and foreign competitors. The other purpose of...

Persistent link: https://www.econbiz.de/10011456432

The mediating effect of product innovation capability on entrepreneurial pro-activeness and hotel performance

Sherif, Mohamed; Elsayed, Mahmoud - In: International journal of innovation management 20 (2016) 3, pp. 1650035-1-21

Persistent link: https://www.econbiz.de/10011487629

Monitoring and benchmarking the performance of a destination's hotel industry : the case study of Bilbao in 2014

Oses, Noelia; Gerrikagoitia, Jon Kepa; Alzua, Aurkene - In: Tourism management perspectives : TMP 19 (2016), pp. 48-60

Persistent link: https://www.econbiz.de/10011555369

Performance evaluation of hotel enterprises in Crete : a multi-criteria approach

Karantonis, Iraklis; Baourakis, George; Zopounidis, … - In: Factors affecting firm competitiveness and performance …, (pp. 129-161). 2017

Persistent link: https://www.econbiz.de/10011566605

Territory impact on the performance of Spanish vacation hotels

Marco Lajara, Bartolomé; Úbeda García, Mercedes; … - In: Tourism economics : the business and finance of tourism … 20 (2014) 4, pp. 779-796

Persistent link: https://www.econbiz.de/10010466848

The business value of online consumer reviews and management response to hotel performance

Xie, Karen L.; Zhang, Zili; Zhang, Ziqiong - In: International journal of hospitality management 43 (2014), pp. 1-12

Persistent link: https://www.econbiz.de/10010427938

The effects of customer voice on hotel performance

Assaf, A. Georges; Josiassen, Alexander; Cvelbar, … - In: International journal of hospitality management 44 (2015), pp. 77-83

Persistent link: https://www.econbiz.de/10010501234