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Renew or cancel? : drivers of customer renewal decisions for IT-based service contracts
Wangenheim, Florian von; Wünderlich, Nancy V.; … - In: Journal of business research : JBR 79 (2017), pp. 181-188
Persistent link: https://www.econbiz.de/10011745251
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"Why would I read a mobile review?" Device compatibility perceptions and effects on perceived helpfulness
März, Armin; Schubach, Sebastian; Schumann, Jan Hendrik - In: Psychology & marketing 34 (2017) 2, pp. 119-137
Persistent link: https://www.econbiz.de/10011638692
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Personalized advertising in public environments - perceptions and consequences
Heß, Nicole Jasmin; Scott, Maura L.; Mende, Martin; … - In: Three essays on new challenges and opportunities for …, (pp. 73-116). 2018
Persistent link: https://www.econbiz.de/10011901153
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The importance of being born free as online platform - how prior strategic commitments influence the conception of customer orientation and its outcomes in free e-Services
Schubach, Sebastian; Heß, Nicole Jasmin; Schumann, Jan … - In: Three essays on new challenges and opportunities for …, (pp. 117-173). 2018
Persistent link: https://www.econbiz.de/10011901164
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Managing role stress in service occupations : addressing gaps in boundary spanner research
Selzer, Veronika Luisa - 2017
Persistent link: https://www.econbiz.de/10011803694
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Der Einfluss von Rollenstress auf die Arbeitsleistung von Kundenkontaktmitarbeitern : ein personenspezifisches Phänomen
Volz, Julian; Büttgen, Marion; Ates, Zelal; Schumann, … - In: Theorie und Praxis des Dienstleistungsmarketing : …, (pp. 167-187). 2013
Persistent link: https://www.econbiz.de/10014573705
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Enhancing adoption of sustainable product innovations : addressing reduced performance with risk-reducing product modifications
Nagel, Christian Siegfried Anton; Heidenreich, Sven; … - In: Journal of business research : JBR 179 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10014555826
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Sharing is caring? : the effect of negative peer-to-peer experiences on loyalty intentions in the sharing economy
Grüner, Alina; Postel, Lea; Schumann, Jan Hendrik - In: Journal of business research : JBR 181 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10014556705
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You want to sell this to me twice!? : how perceptions of betrayal may undermine internal product upgrades
Garbas, Janina; Schubach, Sebastian; Mende, Martin; … - In: Journal of the Academy of Marketing Science 51 (2023) 2, pp. 286-309
Persistent link: https://www.econbiz.de/10014251163
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Study on the portability regulation : final report
Bøving, Kristian Billeskov; Krämer, Jan; Ledger, Michele - Visionary Analytics, UAB; Kantar Public; Europäische … - 2022 - First edition
Persistent link: https://www.econbiz.de/10013539200