Gopal, Anandasivam; Guodong (Gordon) Gao - In: Manufacturing & Service Operations Management 11 (2009) 3, pp. 471-492
Third-party process certification programs such as the ISO 9001 and capability maturity model (CMM) have been widely adopted in recent years. In this study we employ three competing theoretical frameworks--signaling, efficiency gains, and institutional theory--to analyze the motivations for a...