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Optimal contract under asymmetric information about fairness
Pavlov, Valery; Katik, Elena; Zhang, Wen - In: Manufacturing & service operations management : M & SOM 24 (2022) 1, pp. 305-314
Persistent link: https://www.econbiz.de/10012818366
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How service quality variability hurts revenue when customers learn : implications for dynamic personalized pricing
DeCroix, Gregory A.; Long, Xiaoyang; Tong, Jordan - In: Operations research 69 (2021) 3, pp. 683-708
Persistent link: https://www.econbiz.de/10012546844
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Making the most of your regret : workers' relocation decisions in on-demand platforms
Jiang, Zhong-Zhong; Kong, Guangwen; Zhang, Yinghao - In: Manufacturing & service operations management : M & SOM 23 (2021) 3, pp. 695-713
Persistent link: https://www.econbiz.de/10012547594
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Consumer learning from own experience and social information : an experimental study
Davis, Andrew M.; Gaur, Vishal; Kim, Dayoung - In: Management science : journal of the Institute for … 67 (2021) 5, pp. 2924-2943
Persistent link: https://www.econbiz.de/10012550056
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Inventory sharing and demand-side underweighting
Zhao, Hui; Xu, Liang; Siemsen, Enno - In: Manufacturing & service operations management : M & SOM 23 (2021) 5, pp. 1217-1236
Persistent link: https://www.econbiz.de/10012653987
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Surfacing the submerged state : operational transparency increases trust in and engagement with government
Buell, Ryan W.; Porter, Ethan; Norton, Michael I. - In: Manufacturing & service operations management : M & SOM 23 (2021) 4, pp. 781-802
Persistent link: https://www.econbiz.de/10012626781
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The impact of facility layout on service worker behavior : an empirical study of nurses in the emergency department
Meng, Lesley; Batt, Robert J.; Terwiesch, Christian - In: Manufacturing & service operations management : M & SOM 23 (2021) 4, pp. 819-834
Persistent link: https://www.econbiz.de/10012626800
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Do customer emotions affect agent speed? : an empirical study of emotional load in online customer contact centers
Altman, Daniel; Yom-Tov, Galit B.; Olivares, Marcelo; … - In: Manufacturing & service operations management : M & SOM 23 (2021) 4, pp. 854-875
Persistent link: https://www.econbiz.de/10012627394
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Contextual trustworthiness of organizational partners : evidence from nine school networks
Keppler, Samantha M.; Smilowitz, Karen R.; Leonardi, Paul M. - In: Manufacturing & service operations management : M & SOM 23 (2021) 4, pp. 974-988
Persistent link: https://www.econbiz.de/10012627429
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Unraveling behavioral ordering : relative costs and the bullwhip effect
Moritz, Brent B.; Narayanan, Arunachalam; Parker, Chris - In: Manufacturing & service operations management : M & SOM 24 (2022) 3, pp. 1733-1750
Persistent link: https://www.econbiz.de/10013271080