Torri, Marco; Kundu, Kaustav; Frecassetti, Stefano; … - In: International Journal of Lean Six Sigma 12 (2021) 5, pp. 944-972
Purpose: In spite of huge advancement of Lean in the manufacturing sector, its advantage in the service sector is not fully investigated. The purpose of this paper is to cover this gap in particular for the information technology (IT) sector through the implementation of the Lean philosophy in...