Purpose: The purpose of this paper is to ascertain the extent to which knowledge management (KM), customer satisfaction (CS) and organizational image (OI) discriminate quality-certified municipalities from non-certified ones (ISO 9001). Design/methodology/approach: An empirical study was...

Purpose: The empirical research of e-government at the local level has been the subject of many studies in the last two decades. The evidence collected by those studies constitutes a relevant opportunity toward the development of a theory of local e-government implementation. However, several...