"The book starts by summarizing the current literature on business, functional (supply chain), and technology strategies. Then, it establishes a case for why none of these strategies in isolation can create the competitive advantage needed to achieve the goals of the business and why they must...

Acknowledgements -- Preface -- Introduction -- Segmentation -- What is segmentation and how does it work? -- The supply chain -- Performance measures -- Analytics and SCS -- Segmentation applied -- An example of SCS : the analysis process -- An example of SCS : the build process -- SCS execution...