Purpose The purpose of this paper is to develop understanding of the “HRM process” as defined by Bowen and Ostroff (2004). The authors clarify the construct of “HRM philosophy” and suggest it is communicated to employees through “HRM messages”. Interrelationships between these...

Purpose The purpose of this paper is to explore differences in the degree of innovation in employment relations (ER) between emerging and established firms, Design/methodology/approach A large national telephone survey ( N =1,416) of both emerging (5 years) and established firms was conducted....

A brief introduction to Total Quality Management (TQM) is presented. It is a holistic concept and must be implemented as such. However, there are four barriers to full implementation. These are short‐termism, organisational segmentalism, reluctant managers, and poor industrial relations. These...

In recent years, quality management has become topical in management circles. The language of quality has spread throughout manufacturing industry into service industries and also into the public sector. During 1992, almost 900 Institute of Management members completed a questionnaire on quality...

Questions whether “quality” is having as much impact in the financial services sector as the evidence of use of quality management techniques in the UK suggests. Explores the context within which “quality” is finding a place in financial services, and presents the findings of a postal...