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Toward a multi-sided model of service quality for logistics service providers

Wetzel, Philipp; Hofmann, Erik - In: Administrative Sciences 10 (2020) 4, pp. 1-24

The aim of this research was to identify quality discrepancies in the existing service offerings of logistics service providers (LSPs). A multi-sided model of service quality (SERVQUAL) highlighting existing gaps in service provision was developed. A qualitative case study approach was employed,...

Persistent link: https://www.econbiz.de/10012612209

Supply Chain Finanzierung in der Automobilindustrie

Wetzel, Philipp; Hofmann, Erik; Köpple, Felix - In: Controlling : Zeitschrift für erfolgsorientierte … 32 (2020) 2, pp. 12-20

Persistent link: https://www.econbiz.de/10012581457

Toward a multi-sided model of service quality for logistics service providers

Wetzel, Philipp; Hofmann, Erik - In: Administrative Sciences : open access journal 10 (2020) 4/79, pp. 1-24

Persistent link: https://www.econbiz.de/10012420986

Gemeinsam mit Lieferanten und Kunden Liquidität sichern

Wetzel, Philipp; Ballmoos, Roman von - In: Controlling & Management Review : Zeitschrift für … 64 (2020) 6/7, pp. 46-54

Persistent link: https://www.econbiz.de/10012308751

Das adäquate Niveau an Net Working Capital

Wetzel, Philipp; Movcharenko, Anastasia - In: Controlling & management review : Zeitschrift für … 63 (2019) 6, pp. 22-30

Persistent link: https://www.econbiz.de/10012062377

Supply chain finance, financial constraints and corporate performance : an explorative network analysis and future research agenda

Wetzel, Philipp; Hofmann, Erik - In: International journal of production economics 216 (2019), pp. 364-383

Persistent link: https://www.econbiz.de/10012106832