An increasing number of anthropology graduates find employment in business organisations, often as culture experts or consultants drawing on ethnographic methods. In this paper I will use my fieldwork experience in the Human Resource Department of Bang & Olufsen to explore the borders and...

Purpose: The purpose of this paper is to explore how new policies and standards to professionalise nightclub bouncing along with customer-oriented service imperatives affect bouncers’ work practices and identities. Design/methodology/approach: The paper is based on 13 months of ethnographic...

Purpose The purpose of this paper is to analyse through ethnographic fieldwork the social and cultural context and (unintended) consequences of introducing a management concept from the private sector (LEAN) into the public sector. Design/methodology/approach Ethnographic fieldwork combined with...