The purpose of this paper is to investigate the direction in which digital democracy can be developed by means of an e-based government approach in the Italian Public Administration as a first step towards a participatory governance approach. In order to find the basic conditions for the future...

Aim of this work is to propose an open and dynamic view of organization that goes beyond the boundaries of the structure and considers the environmental dynamism as a source of opportunity rather than complexity. This interpretation directs towards a governance approach capable of maintaining...

The aim of this paper is to propose a systems interpretation of the concept of complexity and its implications for a theoretical discussion of the concept of boundary in complex service systems. The proposal highlights the interpretative contribution of a dual perspective of observation that...

Italian Abstract: Il presente lavoro si propone di analizzare il concetto di cambiamento, le sue possibili cause, le criticità di gestione, e gli aspetti sistemici che lo caratterizzano. Il cambiamento è analizzato quale elemento fondamentale per la sopravvivenza delle imprese (intese quali...

Il presente lavoro raprresenta una rilettura in chiave sistemico vitale della distribuzione commerciale, finalizzata alla formulazione di ipotesi interpretative dei percorsi evolutivi delle imprese commerciali. L'elevata varietà e l'incessante variabilità della fenomenica delle imprese...

The world of decision makers and business in general have always been interested in research on complexity, since the widespread conviction that traditional interpretation schemes and predefined schemes reveal their inadequateness to guarantee survival in the turbulent dynamism of the context....

With the aim of addressing a gap in service research on co-creation in health care, this study discusses the problem of information asymmetry in the service provider-user relationship by adopting the Viable Systems Approach. We develop a three-step interpretative framework to support the...

In a fast-changing environment, organizations face conditions of growing complexity that challenge decision-making and innovation activities, highlighting an increasing need to develop dynamic capabilities. In this scenario, our focus is on service science’s recent call for “T-shaped...

This contribution aims at investigating the dimensions of complexity in social science from both a research and a management perspective. By adopting the general interpretation schemes of the Viable Systems Approach and, in particular, the structure-system paradigm, the paper reveals a...

PURPOSE – This study aims at examining the district SMEs decision-making under complexity. The purpose of the paper is to confirm the idea of industrial district as a source of opportunities which fosters consonance and cooperation among district firms and hence supports the decision-making of...