Over the last year, the introduction of effective quality systems and the achievement of high quality products represented fundamental competitive incentives for the adoption of total quality management practices. Unfortunately, many empirical studies demonstrate that most of the quality based...

Traditional accounting methods used for evaluating new information technology (IT) projects such as Net present value (NPV) and Internal rate of return (IRR) have been criticized in the academic and practitioners’ literature as being grossly inadequate. This is because these methods do not...

Building on previous literature, proposes a theoretical approach to the study of the factors affecting the major decisions related to the internationalisation process of firms. Provides some empirical evidence through the study of a group of newly internationalised companies in one of the less...

This paper presents a model for predicting crises in small businesses using early‐warning signals. It summarises the results of two separate studies carried out in Finland (with 72 per cent response) and the UK (26 per cent) on the decision process of corporate analysts (Finland) and bank...

The Singapore Airport Terminal Services (SATS) Inflight Catering has maintained a 47‐year zero‐food‐poisoning record. SATS Catering has also been the first flight kitchen to be awarded the ISO 9002 Certificate for production of inflight meals. It has contributed significantly to Singapore...

In a study commissioned by the Federal Ministry of Economic Affairs, the Austrian Institute of Economic Research conducted a written survey of the Austrian hotel industry (hotels and similar establishments). The sample comprised more than 3,000 establishments in the three to five star category.