L’objectif de cet article est de développer une échelle de mesure de la confiance du consommateur vis-à-vis d’un marchand Internet. Les données ont été collectées sur un échantillon total de 430 personnes. Deux études ont été réalisées pour construire cet outil de mesure. Les...

Le lot virtuel est une offre promotionnelle qui conditionne l'obtention d'une gratuité ou d'une réduction à l'achat simultané d'un nombre déterminé d'unités de produits présentées séparément. Technique promotionnelle présentant de nombreux avantages pour les distributeurs comme pour...

Shopping malls contribute to business more significantly than traditional markets which were viewed as simple convergence of supply and demand. Shopping malls attract buyers and sellers, and induce customers providing enough time to make choices as well as a recreational means of shopping....

The increasing pervasiveness of the Internet has dramatically changed the way that consumers shop for goods. Consumer-generated product reviews have become a valuable source of information for customers, who read the reviews and decide whether to buy the product based on the information...

The phenomenon of sponsored search advertising where advertisers pay a fee to Internet search engines to be displayed alongside organic (non-sponsored) web search results is gaining ground as the largest source of revenues for search engines. Using a unique panel dataset of several hundred...

This paper compares consumers' brand exploration when shopping online versus in a brick-and-mortar store. I use a new scanner dataset to compare the behavior of households shopping online and in-store at the same chain, for identical items and prices. I find that brand exploration is more...

We examine the demand for wines in Sweden using five years of weekly data on sales, advertising, and expert reviews. The effect of a favorable review peaks in the week after publication with an increase in demand of 6 percent, and the effect remains significant for more than 20 weeks. We find...

The growing efficiency of information networks, now distinct from the physical networks of conventional retail markets, should, theoretically, lead to friction-free efficient markets, with less price dispersion. But empirical evidence point to another direction: more precise segmentation on the...

This paper reports the findings of a study on modern domestic retailers in Vietnam. We based this study on (1) a survey of 56 firms that control almost all the modern retail format stores in Vietnam, (2) in-depth interviews with CEOs and government officials, and (3) store visits and...

To study whether consumers will pay more for products that generate charitable donations, we analyze data from eBay on charity and noncharity auctions of otherwise identical products. Charity prices are 6 percent higher, on average, than noncharity prices. Bids below the closing price are also...