Senior management's ability to gauge the business value of investments in information technology (IT) hasbeen seriously hampered by a lack of analytic tools to conduct sound performance assessment. In thispaper, we present a conceptual framework called a quot;business value linkagequot; that is...

This paper presents a new approach to measuring the input productivitygains from information technology (IT) in complex managerial environments. Theapproach is illustrated in the context of a study of a pilot deployment at Hardee's Inc.of a new cash register point-of-safe and order-coordination...

Automated collection of software metrics in computer aided software engineering (CASE) environmentsopens up new avenues for improving the management of software development operations, as well asshifting the focus of management's control efforts from quot;software...

This paper proposes a new vision for the measurement andmanagement of development productivity related to computer aidedsoftware engineering (CASE) technology. We propose thatproductivity be monitored and controlled in each phase ofsoftware development life cycle, a measurement approach we...

This paper proposes a new method to measure the input productivity gains from information technology incomplex managerial environments. The method employs a production function which maps output andrelating moderating variables in the managerial environment into input resource consumption, with...

This paper proposes a new vision for the measurement andmanagement of development productivity related to computer aidedsoftware engineering (CASE) technology. We propose that they bemonitored and controlled via the application of dynamic softwaredevelopment quot;life cycle trajectory...

Output measurement metrics for the softwaredevelopment process need to be re-examined todetermine their performance in the new, radicallychanged CASE development environment. This papercritiques and empirically evaluates several approachesto the measurement of outputs from the CASE process.The...