Firms in the financial services industry have been faced with the dramatic and relatively recent emergence of new technology innovations, and process disruptions. The industry as a whole, and many new fintech start-ups are looking for new pathways to successful business models, the creation of...

Digital technologies are profoundly transforming the production and consumption of culture and entertainment products. The emerging digital re-mix culture is an open source approach where content products in the arts and entertainment industries are increasingly rearranged, manipulated, and...

This paper presents an empirical study of the strategic contributions of automated tellermachines (ATMs) to improving a bank branch's local deposit market share at the expense of itscompetitors. By extending previous models of deposit market share in branch banking to incorporateATM technology...

Recent research on information technology (IT) value has focused on examining new theoreticalbases from which to construct robust valuation methods and models. This paper considers twoliteratures which previously have not been explored in this context: research on behavioraldecision making and...

This paper presents a new approach for evaluating the quality ofmanagerial choices in information technology (IT) deployment. Theapproach involves measuring the extent to which deployment sitesperform in accordance with the firm's objectives, given theconstraints of their competitive...

This paper makes the business case for automating the collection ofsoftware metrics for gauging development performance in integratedcomputer aided software engineering (CASE) environments that arecharacterized by an object-oriented development methodology and acentralized repository. The...

Traditionally, software management has focused primarily upon cost control.Today, with the emerging capabilities of computer aided software engineering (CASE)and corresponding changes in the development process, the opportunity exists to viewsoftware development as an activity that creates...

Senior management's ability to gauge the business value of investments in information technology (IT) hasbeen seriously hampered by a lack of analytic tools to conduct sound performance assessment. In thispaper, we present a conceptual framework called a quot;business value linkagequot; that is...

This paper presents a new approach to measuring the input productivitygains from information technology (IT) in complex managerial environments. Theapproach is illustrated in the context of a study of a pilot deployment at Hardee's Inc.of a new cash register point-of-safe and order-coordination...

Automated collection of software metrics in computer aided software engineering (CASE) environmentsopens up new avenues for improving the management of software development operations, as well asshifting the focus of management's control efforts from quot;software...