MESS is an expert system to support a decision at the American StockExchange to open an investigation of insider trading. The system was developedwith three experts and extensive prototyping. MESS illustrates multiple roles for anexpert system; it contributes to decision making by seeing that...

This paper reports on an effort to integrate symbolic and mathematical models to tailor the optimal output of an operations research model to the particular domain of a decision maker. AESOP combines the Black-Scholes model of stock options pricing with an expert system; the integrated model is...

Information processing technology has had a profound impact on organizations since the widespread adoption of computers in the 1950s. How will this technology influence management and organizations in the 1990s? Will there be a revolution of management theory and practice? The purpose of this...

We develop a model to predict 1) the use of a multifunctional, broker workstation with a windowed interface and 2) the relationship between workstation use and performance. Brokers and sales assistants in the private client group of a major investment bank use this workstation as an integral...

Computer technology has recently been applied tothe automation of office tasks and procedures. Much ofthe technology is aimed not at improving the efficiencyof current office procedures, but at altering the nature ofoffice work altogether. The development of automatedoffice systems raises a...