This paper is based on the findings of empirical research conducted in 110 Slovenian companies. Using statistical methods, we examine the effect of the EFQM Excellence Model on the institutionalization of total quality management (TQM) tools and approaches, as well as financial results to...

El objetivo de este documento es explicar el nuevo esquema para la fijación del precio máximo de venta al público de la gasolina automotor, establecido recientemente por el gobierno, y mediante un análisis insumo producto determinar su posible impacto sobre la inflación al consumidor. La...

There are many different explanations of customer centricity, and many people are in support of that concept whereas many others are against it. Different meanings can be found for customer centricity in literature. Which one could be the proper and most reliable one? Most of the views on...

Weltweit diskutieren Wissenschaftler und Politiker sowie Vertreter von Wettbewerbsbehörden und Finanzmarktregulierern die Bedeutung indirekter Unternehmensverflechtungen über institutionelle Anleger für den Wettbewerb zwischen den verflochtenen Unternehmen. Das Risikopotenzial ergibt sich...

We explore how firms respond to downstream product shocks. We find that affected firms increase R&D and make additional safety-related investments in their existing assets-in-place. These investments vary with firm capabilities and across shock severity. Competitors appear to vicariously learn...

This paper provides evidence from a natural experiment on the importance of workers' tacit knowledge about firms' intangible assets for competition in product and labor markets. Evidence is presented on product and labor market imperfections across manufacturing and services firms in the...

This paper explores the effect of natural resource dependence on market concentration of imports. Using a new panel database for importing firms in developing and emerging market economies, the paper shows that higher natural resource dependence is associated with larger market concentration of...

This paper provides evidence from a natural experiment on the importance of tacit knowledge that workers have about firms' intangible assets for competition in product and labor markets. First, evidence is presented on product and labor market imperfections across firms in manufacturing and...

This research examines social media users' value-creation processes and the drivers of a start-up company's successful social media strategy. This research primarily aims to understand start-ups' effective utilization of social media and value co-creation processes. Although utilizing social...