Intro -- Contents -- Preface -- 1 Low-Cost Competition in the Airline Industry -- 2 Developments in the U.S. Airline Industry -- 3 Developments in the Airline Industry in Other Countries -- 4 Industry Trends in Costs, Productivity, Quality, and Morale -- 5 Alternative Strategies for New...

Purpose: The purpose of this paper is to look at the role relational coordination might play in understanding the relationship between high-performance work systems (HPWS) and organizational performance. Design/methodology/approach: Research was conducted in a large financial services provider...

The terrorist attacks of September 11th, 2001 affected the U.S. airline industry more than almost any other industry. Certain of these companies emerged successful, however, and demonstrated remarkable resilience while others languished. This investigation identifies the reasons why some airline...

From People Analytics to Relational Analytics -- The Theory of Relational Coordination -- Evidence About the Outcomes and Predictors of Relational Coordination -- Choosing a Research/Evaluation Design to Answer Your Questions -- Measuring Relational Coordination -- Constructing Relational...

This paper identifies a number of questions that need to be answered if the growing interest in building investment portfolios of firms that follow socially and environmentally sustainable practices is to be successful in transforming the financial institutions and analysts from a liability to...

This paper proposes a model of how coordinating mechanisms work, and tests it in the context of patient care. Consistent with organization design theory, the performance effects of boundary spanners and team meetings were mediated by relational coordination, a communication- and...