This study examines two issues which have challenged prior experimental or survey research: (1) whether the time-varying effects of service recovery on customer satisfaction may follow a long decay or short decay and (2) why and what service recovery efforts have a higher and quicker buildup,...

General Banking section is starting point of all the banking process. Various kinds of activities are performed by this section like account opening, fund transfer and maintenance etc. Local and foreign remittance is maintained by this section. To accomplish the activities of this section,...

This paper focuses on the services and roles of state-owned banks in achieving customer satisfaction in Bangladesh. The use of digital technologies can help in providing quality customer services. State-owned banks often have high non-performing properties and high costs for providing a...

There is extensive research addressing questions of optimal capital structure. Studies typically focus on estimating the appropriate level of debt and the factors associated with financial leverage. This paper addresses a slightly different question: how does a company's choice of leverage...

We address whether analysts bias earnings forecast revisions and convey the bias using forecast revision consistency, i.e., the extent to which analyst reports with earnings forecast revisions include stock recommendation and target price revisions consistent in sign with the earnings forecast...

Some names, especially those with biblical origins, are very popular in the United States. But this then gives rise to an interesting question: Does a good given name lead to a better life and career success? Researchers have shown that the names of job applicants can affect their chances of...

Technology & Marketing Ventures, Inc. (TMVi) has developed a creative, integrated bi-partisan solution to jumpstart the American economy and create American jobs. To facilitate executing the plan, TMVi has architected and designed a focused collaborative network organization (CNO). The TMVi Tax...

SMEs will continue to represent, in the following decades, the most active, dynamic and performant part of a country’s economy. In this respect we have tried an approach of some aspects of extreme importance for the role of the SMEs in Romania in the present economic context of the...

In the present the authors show the modalities of analysis the cash – flow statement, based on an specific indicators system.

This paper presents an axiomatization of residual income, aka excess profit, and illustrates how it may univocally engenders fixed-income or variable-income assets. In the first part it is shown that, depending on the relations between excess profit and the investor's excess wealth, a...