Purpose - Hard decision analysis models allow complex decisions to be broken down into easier-to-handle and precisely defined sub-problems and also provide a documented rationale for the decision. This paper aims to investigate why the course of action prescribed by a hard decision analysis...

Restrictiveness and guidance have been proposed as methods for improving the performance of users of support systems. In many companies computerized support systems are used in demand forecasting enabling interventions based on management judgment to be applied to statistical forecasts. However,...