A new supervisor in a managed health care facility created from a merger wrestles with taking charge and dealing with human resource problems for the first time. The B case describes what the protagonist learned from the situation. See also the A case (UVA-OB-0598)

The authors examined the influence of the introduction of a new suite of technology tools on the performance of 592 salespersons. They hypothesized that the salespersons’ work experience would have a negative effect on their technology self-efficacy, which in turn would relate positively to...