Much of the gap between the potential of InformationSystems and their realization can be explained by behavioral andorganizational issues. This paper outlines the scope of behavioralresearch in information systems using selected examples, identifiesseveral principles underlying this work, and...

An approach to measuring information systems propertiesis developed and tested with data from 38 systems in thesame application area (mortgage loan servicing). Theresults provide support for the notion that general measuresof system properties can be made operational andthat these measures may...