Purpose: Attention on the issue of individual level conflict between work and life roles remains a feature of studies on work-life balance. However, few studies have examined gender differences in the work-to-life conflict (WLC) and the life-to-work conflict (LWC) over a given period in Spain....

Purpose: The purpose of this paper is to advance our understanding of the role of risk in leader identity development for women by identifying processes women leaders employ to overcome perceived risk. Design/methodology/approach: Twenty-five women leaders in the Irish healthcare sector took...

The aim of this study is to explore the human or employee-related factors that shape customer satisfaction in the context of call centres. The literature review draws from a range of disperse disciplines including Service Quality, Human Resource Management and Marketing. The empirical study...

Purpose: The link between human resource practices and earnings for workers is a notable research lacuna and the purpose of this paper is to address this relationship using a matched data set covering all employees and employers in the Irish private sector. Design/methodology/approach: The...