D'Cruz, Premilla; Noronha, Ernesto - In: Employee Relations 33 (2011) 3, pp. 269-288
context of workplace bullying. Design/methodology/approach – The paper draws on a study rooted in van Manen's hermeneutic … phenomenology conducted with agents who witnessed workplace bullying in international‐facing call centres in Mumbai and Bangalore … establish statistical generalisability. Practical implications – Bystander intervention is an important solution to workplace …