This study explores the implications of applying Total Quality Management (TQM) principles to residential real estate brokerage, specifically the need for customer focus. Deming's (1986) TQM system of fourteen points reduced to four distinct subsystems. The most critical of these is the need for...

A technique is presented that enables review appraisers to test the work of other appraisers. The technique is based upon the simple assumption that the covariance between the adjusted selling price of comparable properties and the property characteristics for which adjustments are properly made...