The actuality of global supply chain management increases together with the growing rates of globalization and the extending specialization of organizations which makes them dependant on each other. The ways to increase the effectiveness of material, information, financial and knowledge flows...

The elimination of a great number of trade barriers between countries in recent decades as well as some considerable changes in the supply and demand in different parts of the world have brought a tremendous growth in trade relationships between countries and regions and have led to an increase...

This article is focused on a sub domain of quality, namely, quality of service. Considering supply chain management, the authors believe that it is important to distinguish between a quality of product (also service) offered by producers and service providers and a quality of service which is...