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What do they think of us? : effects of negative meta-stereotypes on hotel employees in China
Xu, Yuchen; Cheung, Catherine; Kim, Seongseop; King, Brian - In: Tourism management : research, policies, practice 104 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10015052204
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Human or AI robot? : who is fairer on the service organizational frontline
Wu, Xiaolong; Li, Shuhua; Guo, Yonglin; Fang, Shujie - In: Journal of business research : JBR 181 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10014556556
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Is it too much or not enough to click? : examining how and when the vertical visual perspective affects consumers' click-through intention
Wu, Heng; He, Wenjun; Lin, Xiaodan; Ye, Hui - In: International journal of hospitality management 122 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015071701
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The role of employee empathy in forming brand love : customer delight and gratitude as mediators and power distance belief as a moderator
Choi, Laee; Kim, Mi Ran; Kim, Soyeon - In: Journal of service management 35 (2024) 3, pp. 381-407
Persistent link: https://www.econbiz.de/10015078009
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How to mitigate the negative effect of PDB on DIY preference
Li, Yuan; Ruefenacht, Matthias; Maas, Peter - In: Journal of consumer marketing 41 (2024) 5, pp. 510-523
Persistent link: https://www.econbiz.de/10015078731