Screwing up royally : an introduction to the errors of the third and the fourth kinds -- What is a problem? : an initial framework for type three and four errors -- Organized meanness : the biggest and the most broken health system in the world -- National insecurity : the complete and utter...

The recent data controversy with Facebook highlights the tech industry as a whole was utterly unprepared for the backlash it faced as a result of its business model of selling user data to third parties. Despite the predominant role that technology plays in all of our lives, the controversy also...

Ch 1: Threats of Imaginable and Unimaginable Proportions -- Ch 2: Beyond the Hype -- Ch 3: Pluses and Minuses -- Ch 4: Technological Messes -- Ch 5: Managing Tech -- Ch 6: The Socially Responsible Tech Company -- Ch 7: The Moral Underpinnings of Technology -- Epilogue: The Future of Technology. .