Terouhid, Seyyed Amin; Ries, Robert - In: Journal of Modelling in Management 11 (2016) 3, pp. 811-841
through knowledge and workforce management. The combination of knowledge and workforce management, referred to here as the … Management (EFQM) model of organizational excellence is used as the basis for organizational excellence assessment and system … capabilities. Both workforce management and knowledge management are key components of People Capability, and they play crucial …