Ahmed, Muhammad Usman; Kristal, Mehmet Murat; Pagell, Mark - In: Business Process Management Journal 26 (2019) 1, pp. 80-101
Purpose: The purpose of this paper is to explore how different forms of integration interact with environmental dynamism to influence the outcomes of a buyer–supplier relationship (BSR). Specifically, the authors assess the impact of communication, operational process integration (OPI) and...