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A field study of 33 Canadian and Belgian travel agencies has allowed us to identify various factors determining the use and advantages obtained of global distribution systems (GDS) in the tourism industry. These systems include Galileo (13 agencies), Sabre (12), Worldspan (6) and Amadeus (2)....
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The luxury sector as a whole is experiencing a delay in digitalization, both in store and online, while customers are more and more attracted by digital experiences. Strategies such as driving online customers into shops, or using the web to complete store information are increasing and...
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